Defender SN500-4CH Instruction Manual download pdf (Page 80)

SN502-4CH

DVR TROUBLESHOOTING

The browser keeps

freezing/won’t let me

play the footage

• Make sure you have an up to date browser to view the footage with the

proper ActiveX options

• Make sure the browser is Internet Explorer, the software will not play on any

other browser

• Download all Windows Updates to make sure you have the latest version of

Windows and Internet Explorer

Cannot power o DVR • The DVR is set to run as long as it is plugged in. To power o the DVR

disconnect the power cable

Playback video is choppy • Check the FPS for each camera that is recording the choppy video. Refer to

your settings in the main menu. The more FPS the smoother the video. If the

FPS is set too low the video will appear choppy

The schedule is not

recording properly to my

set times

• Check to see if you have the proper time set on your DVR. Refer to the

instruction manual under System → Date and Time (Pg. 35)

• Double check your schedule record times – you may have it set on the no

record function

There is a beeping noise

whenever motion is

detected

• Buzzer is set to on, go to the alarm set up and turn the buzzer

function o

I cannot see (all/one)

of the camera(s) on the

monitor

• Check if the cameras are properly hooked up to the back of the DVR and to a

power source

• If using the 4 to 1 power connector, make sure it is plugged into a power

source and each of the cameras

• Check Camera Setup from the main menu to see if any of the cameras are

turned o

I have lost video footage • This could be from lost footage due to tampering of cameras. Make sure to

check all connections are secure and set properly

• This could be because HDD overwrite is enabled. This means that once the

HDD is full the DVR will begin overwriting the earliest

stored footage

• Try unplugging the power to the cameras and/or DVR and plugging it back in

The hard drive is lling up

too quickly

• Check the video quality you are using. If you are using a high video quality

then the hard drive will ll up faster. Trying lowering the

video quality

• Adjust your schedule or resolution – If you are on Normal Record for 24 hours

a day the hard drive will ll up faster. Try switching some times to alarm

record

The video plays choppy

when viewing live

footage online

• When multiple people view the DVR at the same time, it slows the

connection to the DVR. Try accessing the DVR at a later time

• This could be due to the speed of your Internet connection. Check with your

Internet service provider if the video seems to be choppy no matter when

you check it

• It is normal for there to be a small time delay between the camera live

footage and the network viewing

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Defender SN500-4CH Instruction Manual Page 80

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